Questions, and answers, relating to the Request for Proposal for Severe and Complex Mental Health Services
Q. Are bidders required to have their own IT solution?
A. There is no prescription for any IT system however regarding data collection, the PHN will provide the FIXUS data collection online tool for the Primary Mental Health Care Minimum Data Set collection.
Q. How is the Gold Coast Hospital and Health Service involved in this model and particularly for consumers with acute needs?
A. The PHN has a close working relationship with Gold Coast Health. This model is not to duplicate the existing services but to link to acute services if needed for better coordinated care based on the person needs.
Q. What is the connection with Partners in Recovery?
A. PIR is transitioning to NDIS on 30 June 2019. All PIR funding will then also transition to the NDIS.
Q. Will GCPHN need to see the governance frameworks that will support the model?
A. In Section 7 Application Form, applicants are required to identify that they have clinical governance in place. Shortlisted applicants will be required to provide evidence of this to GCPHN.
Q. Will the successful provider for the intake and triage component be required to do the operational work for managing the Psychological Services Program (contracts, payments etc.)?
A. No, the contracts will continue to be managed by GCPHN. The successful provider will only provide the intake and referral process to the panel of providers.
Q. If GCPHN currently provide the intake role for the Psychological Services Program, what resources does this entail and how many referrals has the Program received?
A. Currently one full time equivalent staff member undertakes this role at GCPHN and for the period 1 July to 30 November 2017, 380 referrals were accepted into the Psychological Services Program.
Q. How long can a person access the clinical care coordination service?
A. This should be outlined in the application.
Q. Why is funding not being made available for more direct therapy through the clinical care coordination service?
A. At this stage the clinical care coordination service will provide brief intervention and mental and physical health monitoring. As the service evolves, GCPHN will work with the successful provider to identify any gaps in relation to direct therapy services.
Q. What do we do if we have questions about the Request for Proposal?
Q. Does the successful bid organisation need to be accredited?
A. No, however GCPHN does require providers to comply with the National Mental Health Standards. Additionally, appropriate clinical governance must be evidenced in the application.
Q. Do we need to provide any information again (such as insurances) if the PHN already has it on file as they already fund my organisation?
A. Yes, you will need to so the selection panel can assess the application as meeting all selection criteria.
Q. Will the PHN send a receipt to confirm that the application was received?
A. Yes, same or next business day.
Q. What is a good balance of information that is to be included in the application?
A. Section 7 needs to be completed as the application form. Each criteria needs to be addressed as outlined in the RFP and there is a word limit for each criteria. Applications need to be clear and succinct.
Q. Under “Essential Criteria”, how would we provide evidence of financial viability?
A. Shortlisted applicants will be required to provide this evidence. The evidence could include copies of Annual Reports or audited financial statements.
Q. Will late applications be accepted?
A. No, applications must be received by the closing date and time.
Q. How much information will be required in relation to completing the PMHC-MDS?
A. Please see the PMHC-MDS website link provided in the Request for Proposal documentation.
Q. Can you supply a letter from your accountant stating financial viability instead of providing financial statements?
A. No, financial statements would be the audited financial statements for the organisation.
Q. What is accreditation referring to?
A. ISO quality assurance accreditation.