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ResourcesPopulation HealthInterpreting Services

Interpreting Services

Free Interpreting Service for GPs and Medical Specialists

General Practitioners and approved Medical Specialists can access the Free Interpreting Service through TIS National when delivering Medicare rebateable services in private practice to anyone with a Medicare card. Working with professional interpreters is essential to ensuring medical practitioners are able to communicate effectively with their patients and are protected from professional risk.

The service is available 24 hours a day, every day of the year. To access this free service complete the client registration form. For more information contact TIS National Language Policy Liaison team on tis.lpl@border.gov.au or by calling 1300 575 847. 

 
Resource Discription Attachment
Doctors Priority Line brochure This brochure outlines who can use the Free Interpreting Service, when and what for. Also provides tips for using interpreters. Doctors Priority Line brochure
How to use the Doctors Priority Line Provides the phone number and the four steps for using the Doctors Priority Line.   How to use the Doctors Priority Line
Article: Firsthand account of a GP using the Free Interpreting Service
Dr Christine Phillips, GP provides a firsthand account of using the Free Interpreting Service in her day to day work. 
 
Firsthand account of a GP using the Free Interpreting Service article
Critical case analysis of adverse events 
associated with failure to use interpreters
for non-English speaking patients.
Research summary from the Australian National University 
which highlights some critical incidents and harm resulting from the failure to use professional interpreters. 
Research summary
TIS client code reference list 
For recording client codes for each practitioner working in the practice.  
TIS client code reference list 
Language identification card
You can use this card with a client if you are unsure which language they speak. 
 
Language identification card
NSW Health 
Appointment reminder translation tool
Allows practice staff to input information into an English form. The NSW Health website then produces a pdf translation of health appointment reminders for patients. Available in 32 languages.  
 
NSW Health 
Appointment reminder translation tool
Health Translations Directory Flyer The Victorian Government’s Health Translations Directory gives you access to more than 10,000 translated health resources in over 90 languages. Health Translations Directory Flyer
TIS National resource catalogue  
Free TIS National promotional products are available to view, download or order from their website. 
 
TIS National resource catalogue  
National interpreting symbol This symbol can be displayed in private practices, on websites or in communication materials for clients to let them know that interpreters are available.  National interpreting symbol

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